Society management ERP with a resident self-service portal
A residential community management operation tracked resident records, billing and complaints manually with no resident self-service. We built a society management ERP with digital resident registration and biometric integration support, automated monthly billing, structured property transfers, and a resident portal for complaints and payment visibility.
- CLIENT
- A residential community management platform
- INDUSTRY
- Property and community management
- ENGAGEMENT
- ERP architecture and development
- STACK
- .NET, SQL Server, jQuery, ASP.NET MVC
PORTAL
Resident records, billing and complaints all ran through manual processes with no resident-facing access.
- Difficulty generating monthly billing statements (challans) consistently
- Poor record management for residents and properties
- A complicated, manual property transfer process
- Inefficient complaint handling with no status visibility for residents
- Lack of centralized accounting and HR management
One system, built around how the work actually happens.
Digital resident registration with biometric support
Residents register digitally with biometric integration support, replacing paper-based enrollment.
A resident-facing portal
Each resident gets their own login to submit complaints, track status in real time, and view billing and payment records directly.
Automatic monthly billing statements
Monthly billing generates automatically at the start of each cycle, with digital records and payment tracking built in.
Structured property transfer workflow
Ownership transfers follow a defined workflow with complete transfer history and automated documentation tracking.
Accounting and HR in the same platform
Payroll, employee records and document management run alongside resident and property data rather than in a separate system.
What it runs on.
What changed.
- Residents register digitally, with biometric integration support
- Monthly billing statements generated automatically at the start of each cycle
- Residents submit and track complaints directly, improving transparency
- Structured payroll processing and document history
- Reduced manual paperwork across resident, property and accounting records
This page shows no percentages or figures because none have been confirmed by the client for publication. Where a number is not verified, it is left out rather than estimated.
After go-live.
The ERP continued to grow after launch. A member portal added direct communication and complaint visibility for residents, and the system has received continuous improvements since.
The work behind this project.
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