SaaS Product Development
A SaaS product is software delivered as a subscription, run on infrastructure you manage rather than infrastructure the customer installs. We design and build SaaS products from the ground up, and take over and extend SaaS products already live, including subscription billing, background automation and the operational tooling behind the customer-facing product.
The scope, and what has to get right.
- Subscription billing. Recurring billing integrated with a payment processor, with card data handled by the processor's own hosted pages rather than touching your platform.
- Customer-facing and internal admin tooling. The product your subscribers use, and the operator console your own team uses to manage accounts, plans and support.
- Background automation. Scheduled jobs that keep the platform self-correcting: billing sync, cleanup, and any monitoring the product depends on.
- Taking over an existing SaaS product. Inheriting a live product, understanding its real architecture, and extending it safely rather than treating it as a rewrite candidate.
Inside the system, not bolted on.
Architecture before features
Domains and data ownership are decided before writing application code, so the platform can grow without a structural rewrite later.
Billing delegated to a specialist provider
Recurring billing logic is real work, but payment card handling is not something we build ourselves. It goes through a provider built for it.
Operational tooling from day one
Admin and support tooling ships alongside the customer-facing product, not as an afterthought once support tickets start arriving.
Maintaining and extending a lone worker safety SaaS platform
- Found and fixed a structural multi-tenant flaw: Identified a structural issue in how the inherited codebase isolated data between tenant companies, and corrected the isolation model so each company's safety and account data stays properly separated on shared infrastructure.
- Automated missed-checkout detection: A background process continuously watches for missed checkouts with no manual oversight, triggering escalation in near real time rather than waiting for someone to notice.
- Added an automated phone check-out flow: Built a phone-based IVR flow through SignalWire: the system calls the worker, plays safety prompts, and confirms safety through a keypress, alongside the existing push and SMS channels.
- Subscription billing kept self-correcting: Chargify handles recurring billing with card capture fully delegated to its hosted pages, and a scheduled job syncs subscription state daily, deactivating employees at expired companies automatically.
- Added a background-check integration: Layered in PeopleConnect background-check lookups with per-user monthly usage caps, extending the platform's screening capability without disrupting the core monitoring engine.
Common questions.
Can you build a SaaS product from an idea with no existing code?
Yes, and we also take over products that already exist and need to keep running while being extended. Both are common starting points.
How do you handle subscription billing and card data?
Recurring billing logic integrates with a payment processor, with card capture delegated to that processor's own hosted pages, so payment card data never touches your platform directly.
Do you build the admin console as well as the customer product?
Yes. A SaaS product needs an internal side for account and plan management, support and monitoring, built alongside the customer-facing product rather than after it.
What if the product is already live and we cannot afford downtime?
That is the normal situation when we take over an existing SaaS product. We work with what is running in production and extend it carefully, rather than proposing a rewrite by default.
Is your SaaS product still running on its original architecture?
Tell us what has changed since it launched and we will tell you honestly whether it needs a rebuild or just room to grow.