End-to-end ERP for an elevator maintenance contractor
An elevator maintenance contractor ran technician assignments, service schedules and equipment history with no central system, making it hard to see service status or plan preventive work. We built an end-to-end maintenance management ERP covering technician scheduling, elevator lifecycle tracking from installation through every service call, and structured complaint ticketing.
- CLIENT
- An elevator maintenance contractor
- INDUSTRY
- Maintenance and technical services
- ENGAGEMENT
- ERP architecture, development and long-term support, ongoing
- STACK
- .NET, SQL Server, Role-based access architecture
No central system to run technician scheduling or track an elevator's service history.
- No centralized system to manage elevator maintenance operations
- Difficulty tracking technician assignments and service schedules
- Lack of structured complaint and ticket tracking
- No lifecycle tracking of elevators from installation through maintenance history
- Limited visibility for management into ongoing service status
One system, built around how the work actually happens.
Priority-based technician assignment
A service scheduling and task assignment engine that routes work by priority, giving technicians and supervisors a shared view of what needs attention.
Full elevator history, installation to today
Every elevator's asset record tracks installation through every maintenance visit, building a complete service history rather than a folder of separate work orders.
Structured complaint tracking
Complaints and breakdown reports move through defined statuses instead of living in phone calls and email threads.
Real-time dashboards for management
Maintenance activity, technician load and open tickets are visible to management as they happen, not reconstructed at month end.
What it runs on.
What changed.
- Reduced breakdown frequency and downtime through better-tracked preventive maintenance
- Better control over repair and maintenance costs
- Improved compliance with building regulations and safety standards
- Real-time operational visibility for management
- A scalable foundation supporting continued growth in technician headcount and client sites
This page shows no percentages or figures because none have been confirmed by the client for publication. Where a number is not verified, it is left out rather than estimated.
After go-live.
The ERP became the central operational platform for the business, with structured workflows, technician management, lifecycle tracking and reporting, supported by continuous improvements and feature enhancements.
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